Some users receive an error message when logging into Discover. The message reads: "The login process had failed. Please refer to the library for assistance. Sign out from the external authentication system".
The error is most likely due to an expired student ID card. Please request a replacement ID card (online form) and contact Student Central if you need assistance. Allow two (2) business days for access to be restored.
Last updated: 26 March 2021
Some students are experiencing problems opening a digitised file from their Course Readings.
The error is most likely due to an expired student ID card. Please request a replacement ID card (online form) and contact Student Central if you need assistance. Allow two (2) business days for access to be restored.
Last updated: 31 August 2021
Known issues with direct links to journals and articles in Informit databases. Try searching within the database for the content you need.
Last updated: 22 February 2021
Access to Company 360 is currently unavailable.
We've identified the cause of the issue and are working to resolve as quickly as possible.
Last updated: 05 November 2021
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