The writing style used within case study assessment tasks remains in formal and objective tone (third person). This involves a mixture of paraphrases about the concepts and theory from academic sources, and sentences that link back to details in the case study, to analyse and apply the acquired knowledge. This writing involves:
Well-structured paragraphs are an essential strategy when writing a case study assessment task. This is because a clear structure allows the information and connections between the case details and explanations to be linked to the theory and content analysis in a well-organised and logical way. This makes a piece of writing, and the analysis, easier to read and understand.
The example from the Management case study below shows how the student has identified an issue based on actual examples from the case. They have then used theory to explain how this behaviour affects the organisation. Note how the student has used one issue per paragraph in their discussion.
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Use numbered headings and sub-headings |
2. Discussion 2.1 Identification of issues and problems |
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Identified issue: organisational culture |
A major problem for HealthCo is its organisational culture, typified by the CEO's autocratic leadership style.
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| Examples from the case |
This is demonstrated in HealthCo’s management of its frontline staff, which includes standardisation of work methods, enforced cooperation, and the belief that money is the only motivation for employees. These are all issues that have led to the current situation at HealthCo and as a consequence, will limit the company's ability to remain an industry leader. |
| Integration of theory | This traditional leadership style, based on Taylor's scientific management theory, is characterised by control of decision making and domination (Bass & Bass 2008), and is most often found in organisations with a rigidly defined hierarchy (Van Vugt et al. 2004). Although Taylor believed that control and enforcement are required to ensure the most effective, and efficient, completion of tasks, this management style has been criticised as causing resentment, low morale, and lack of innovation in employees (Houghton 2010). |
| Link to next paragraph | Another issue affecting HealthCo's competitive advantage is poor communication between management and staff. De Hoog et al. (2015) describe how impersonal ... |